Booking Management:
Handling reservation inquiries and managing booking requests.
Updating and synchronizing the booking calendar.
Guest Communication:
Responding to guest inquiries promptly.
Providing pre-arrival information and directions.
Check-In and Check-Out Coordination:
Sending check-in instructions to guests.
Coordinating key exchanges or providing lockbox codes.
Gathering feedback post-checkout.
Managing property listings on multiple platforms.
Cleaning and Maintenance Coordination:
Scheduling and coordinating cleaning services between guest stays.
Guest Services:
Recommending local attractions, restaurants, and services.
Resolving guest issues or concerns promptly.
Social Media Management:
Managing social media accounts to promote the property.
Engaging with guests and followers.
Administrative Support:
Managing emails and handling routine administrative tasks.
Keeping track of important deadlines and appointments.
Reporting and Analysis:
Generating reports on property performance.
Analyzing guest reviews for continuous improvement.
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